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In March, the City of Oberlin experienced a software billing error. The error caused some of our analog water meter users to be overbilled. In all, 24% of our water customers were effected. This error will not effect sewer rates. Customers who were effected by the billing error received letters in the mail and their accounts have been credited. The City of Oberlin apologizes for this egregious error and has put additional safeguards in place to ensure this does not reoccur. If you have any questions regarding your utility account, please contact the city office by phone 785-475-2217 or by email firstname.lastname@example.org.